Shipping Policy
Effective Date: [1st March 2023]
This Shipping Policy ("Policy") outlines the shipping terms and conditions for products purchased from Call It Love, a brand owned by PROJECT DHAIRYA PRIVATE LIMITED ("we," "us," or "our"), through the Call It Love website (https://letscallitlove.com/). We are committed to providing a convenient and reliable shipping experience for our customers, including free shipping across India. Please review the following points regarding our shipping policy:
Free Shipping Across India
1.1. We offer free shipping for all orders within India. This means that customers placing orders with delivery addresses located anywhere within India will receive free shipping.
Shipping Outside India
2.1. For orders with delivery addresses located outside India, additional shipping charges will be applicable. These charges will be calculated and communicated once the order is placed, based on the destination country and the weight of the package. Customers will be responsible for paying these shipping charges in addition to the product price.
Alterations and Customization
3.1. If you require alterations/customization to the size of a product, please note that dispatch of the altered or customised item will take up to 7 days from the date of order confirmation. This additional processing time is necessary to ensure that the product meets your specifications accurately.
Shipping Methods and Timeframes
4.1. We strive to process and ship orders promptly. Once your order is confirmed, it will be processed within 2-3 business days depending on customization. Please note that processing time does not include weekends or public holidays.
4.2. The estimated delivery timeframes for orders within India are as follows:
Metro Cities: [3-4 days once the order is dispatched]
Non-Metro Cities: [5-6 days once the order is dispatched]
4.3. The estimated delivery timeframes for orders outside India will vary depending on the destination country and customs clearance processes. Please note that these timeframes are provided as a general guideline and are subject to factors beyond our control, such as transportation delays and customs procedures.
Order Tracking
5.1. Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can track your order by visiting the carrier's website and entering the provided tracking number.
5.2. While tracking information is generally updated in a timely manner, there may be occasional delays in tracking updates. If you have any concerns about the status of your shipment, please contact our customer support team, and we will assist you accordingly.
Shipping Errors and Issues
6.1. In the event of a shipping error or issue, such as a lost package, damaged items, or incorrect delivery address, please contact our customer support team as soon as possible. We will work diligently to resolve the issue and ensure your satisfaction.
Shipping Policy Updates
7.1. We reserve the right to modify, update, or change this Shipping Policy at any time without prior notice. The revised Policy will be effective as of the date it is posted on the Website. We encourage you to review this Policy periodically to stay informed about our shipping practices.
Contact Us
8.1. If you have any questions, concerns, or inquiries regarding our shipping policy, please contact our customer support team through the contact information provided on our Website.
Please note that this Shipping Policy is subject to the terms and conditions outlined in our Terms of Service and Privacy Policy.